Privacy & Security
The Data Protection Act 1998 regulates the processing of information relating to you and grants you various rights in relation to your personal data.
Catering and Leisure Supplies Ltd is committed to ensuring that your privacy is protected and that it complies with its obligations under the Data Protection Act.
Our Privacy & Security and Cookies Policy in the Advice Centre of this website explains how we will treat any personal information that you provide to us when you use this site. It also outlines how we use internet cookies and some of the security measures that we take in order to protect your privacy, as well as giving certain assurances on things we will not do.
The information we collect and how we use it:
When you register on our website, we collect information about you and your organisation such as your name or company name, address, job title, e-mail address and phone number. We gather this information to allow us to process your registration and efficiently administer transactions and deliveries, as well as using it to develop and improve our services.
We may use aggregated information for the purposes of tracking the usage of our services and in order to help us develop and improve the website and such services. We may pass this information to third parties. The aggregated information and statistics will not, however, include details that can be used to identify you.
We may have received personal information about you from other companies and organisations (for example, marketing purposes) and we rely on these third parties to obtain your consent for us to use this information.
Security of the information you give us.
Please be confident about giving us all the information we require to process your order. We have in place state of the art systems to protect your personal information and payment card details.
This site is PCI-DSS compliant and certified by McAfee.
This site uses SSL PKI to encode all of your data.
This site is daily attacked by McAfee to test our security.
We don't store your card details. Some online retailers store your card details. If they have a security breach a fraudster can steal these details. This is what happened when fraudsters stole the card details of 94 million TK Maxx (TJX) customers, resulting in nearly $100m of fraudulent transactions!
We use 3D-Secure, Address Verification Service (AVS) and our own fraud detection systems to prevent fraud against us.
All payments are made via secure servers.
It is company policy to inform customers of any breaches in our data security - something which the EU is considering making a legal requirement http://www.out-law.com/page-9053.
All paperwork is shredded or kept in our secure DUALCOM, IP-Cam and security patrolled unit.
For your safety we (Catering & Leisure Supplies Ltd) have registered with the Information Commissioner for Data Protection. Reg No. Z9906553
For more information on Privacy and Data Protection and to confirm our Registration enter our Reg No. into the search tool on the Information Commisioners Office website www.ico.gov.uk
If you believe you are the victim of identity theft you should:
Report lost or stolen documents to the issuer.
If you believe someone has opened an acccount in your name you must contact the company concerned.
Report any suspicious transactions to your bank or card issuer.
Check you credit file - www.experian.co.uk, www.equifax.co.uk, www.callcredit.co.uk.
Apply for 'Protective Registration' with the CIFAS www.cifas.org.uk/protective_registration.asp.
Another useful site is www.financialfraudaction.org.uk
Information on Cookies
Please read our comprehensive Cookies Policy in the Advice Centre of this website.
The whole process of shopping on our store relies on using Cookies. The Cookies create a User Session ID, which is used to access the data stored on our server about you and what is in your shopping basket as you move from page to page adding items. If you disable Cookies then you will not be able to shop for items using our website.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org.
Please note that by deleting our cookies or disabling future cookies you will not be able to use our web site to make your purchases.
We use tools to find out where our customers have come from to reach our website. We pay Google and other companies to advertise for us and it is useful to know which adverts are effective. Therefore, like most companies, we use tracking tools to monitor and log this information. We then adjust our advertising or the layout of our website to maximise the effectiveness of our advertising spend and make our websites as easy to use as possible.
Our website is not directed at people under the age of 18 and will refuse to do business with any customer who is under 18.
This website may be linked to other websites
www.mrcreamy.co.uk may create links to third party websites. www.mrcreamy.co.uk is not responsible for the content or privacy practices employed by websites that are linked from our website.
If you have any questions or indeed comments about our Privacy & Security and Cookies Policy or for some reason believe we have not adhered to them, please contact our Data Protection Officer - firstname.lastname@example.org.
We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world.
For more information please refer to our Cookies policy and to our Terms and Conditions in the Advice Centre.