Advice Centre




Security & Privacy

Please be confident to use your credit/debit card to pay for your goods. We have in place state of the art systems to protect your card details & your personal information.
  • This site is PCI-DSS compliant and certified by McAfee.
  • This site uses SSL PKI to encode all of your data.
  • This site is daily attacked by McAfee to test our security.
  • We NEVER store your card details. Some online retailers store your card details. If they have a security breach a fraudster can steal these details. This is what happened when fraudsters stole the card details of 94 million TK Maxx (TJX) customers, resulting in nearly $100m of fraudulent transactions!
  • We use 3D-Secure, Address Verification Service (AVS) and our own fraud detection systems to prevent fraud against us.
    Running an online business means we may be a target of fraud and hacking. Therefore we take security and privacy very seriously.
  • All payments are made via secure servers.
  • No payment details are stored by us.
  • All payments are covered by guarantees from our payment gateways.
  • It is company policy to inform customers of any breaches in our data security - something which the EU is considering making a legal requirement http://www.out-law.com/page-9053.
  • All paperwork is shredded or kept in our secure DUALCOM, IP-Cam and security patrolled unit.

    For your safety we (Catering & Leisure Supplies Ltd) have registered with the Information Commissioner for Data Protection. Reg No. Z9906553

    If you have any questions about security or privacy please mail us sales@mrcreamy.co.uk

    For more information on Privacy and Data Protection and to confirm our Registration enter our Reg No. into the search tool on the Information Commisioners Office website www.ico.gov.uk Identity Theft.
    If you believe you are the victim of identity theft you should:
  • Report and lost or stolen documents to the issuer.
  • If you believe someone has opened an acccount in your name you must contact the company concerned.
  • Report any suspicious transactions to your bank/card issuer.
  • Check you credit file - www.experian.co.uk, www.equifax.co.uk, www.callcredit.co.uk.
  • Apply for 'Protective Registration' with the CIFAS www.cifas.org.uk/protective_registration.asp.

  • Another useful site is www.financialfraudaction.org.uk

    Information on Cookies
    The whole process of shopping on our store relies on using Cookies. The Cookies create a User Session ID, which is used to access the data stored on our server about you and what is in your shopping basket as you move from page to page adding items. If you disable Cookies then you will not be able to shop for items using our website.
    If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file name Mr Creamy.
    Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you will not be able to use our web site to make your purchases.

    Conversion Tracking

    We use tools to find out where our customers have come from to reach our website. We pay Google and other companies to advertise for us and it is useful to know which adverts are effective. Therefore, like most companies, we use tracking tools to monitor and log this information. We then adjust our advertising or the layout of our website to maximise the effectiveness of our advertising spend and make our websites as easy to use as possible.

    Unwanted Direct Mail?

    You can have your details removed from Direct Mail lists by registering with the Mailing Preferences Service www.mpsonline.org.uk

    THE WEBSITE IS NOT DIRECTED AT PEOPLE UNDER THE AGE OF 18

    Our website is not directed at people under the age of 18 and www.mrcreamy.co.uk does not collect or maintain information at our website from those we actually know are under the age of 18.

    WEBSITE MAY BE LINKED TO OTHER WEBSITES

    www.mrcreamy.co.uk may create links to third party websites. www.mrcreamy.co.uk is not responsible for the content or privacy practices employed by websites that are linked from our website.

    OPT OUT RIGHT

    Catering and Leisure Supplies Ltd may disclose consumer information to third parties as described earlier in this notice. Many of these disclosures are beneficial to consumers because they permit goods and services of interest to consumers to be offered to consumers at attractive rates. We strive to give consumers choices about how their data will be used. You have the right to opt-out of (direct us not to make) these disclosures when the consumer information is about you. Of course, there are some disclosures to third parties that are not subject to the opt-out, such as disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for us or to prevent fraud. When you use this service, you will be asked whether you wish to opt out. If you wish to opt out, simply check the appropriate box and submit your choice.

    If you have any questions or indeed comments about our Online Privacy Statement,or for some reason believe we have not adhered to our statement, please contact our Data Protection Officer: sales@mrcreamy.co.uk

    We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world.

    © Catering & Leisure Supplies Ltd 2014. All Rights Reserved (CLS 173)

    Friday 31st October 2014